FAQs

Hi, I’m Lauren (Mrs Chivers) and I help Sam with the nitty gritty. I’ve put together some FAQ’s to give you a clear picture of what happens our end.

Hi Lauren, firstly, can you tell me about the prints?

Sure, they’re fine art Giclee prints, which is a specialized high-resolution continuous flow inkjet process. The archival water-based pigment inks used in Giclee printing are lightfast, as opposed to dye-based inks that fade over time.

Sam uses Hahnemühle Photo Rag® 308gsm matt paper because it’s one of the best archival fine art papers for inkjet printing out there. The acid and lignin free white cotton paper reaches the high benchmark required for age resistance, and it’s got this lightly defined felt structure that gives the image an almost 3-D appearance with rich colours and deep blacks, amazing pictorial depth and outstanding print quality.

In short - Giclee printing with chemically neutral inks on acid free paper produces gallery quality prints with excellent clarity, depth of colour, longevity and stability, that are widely accepted by art buyers, galleries and museums as archival collectable pieces. And it’s better for the environment too!

Each print comes to you hand numbered and signed with a certificate of authenticity.

Can I order a print that’s not listed on Sam’s shop?

Yes! Absolutely. If there’s anything you see on Sam’s website that you’d like on your wall just drop us a message in the contact form.

OK, great, and how do you pack them?

After signing and numbering the prints they’re carefully wrapped in tissue paper for extra protection and sent in a sturdy cardboard postal tube.

Right, so what about delivery then?

Each poster is printed especially for you (by Sam’s specialist fine art printer) so please allow 5-7 working days for us to turn that around. Then we’ll send you an email to confirm tracking details once the print is in the post.

UK - £10, Royal Mail 1 st class signed for, 1-3 working days
Europe - £20, UPS Access Point Euro Express, 5–7 working days
USA - £22 USA, UPS Express Saver, 1–5 working days
The rest of the world - please get in touch for a quote

For our international friends ordering outside the UK, although we can’t 100% guarantee that you won’t incur any additional charges we do everything we can to reduce the chances.

But what if there are any hiccups, or I need to return it?

Hopefully the shipping gods will smile upon us and all will be well. But as we know - life happens – in which case, please get in touch and we’ll rectify any issues.

For UK returns, if your order is returned in the same condition it was sent within 28 days of purchase we can offer a full refund or exchange for the same value.

Sorry international friends, we’re unable to accept returns from outside the UK at the moment.

Thanks for all the info but I have a Q you haven't answered...

No problem, just pop your query in the contact form and Sam or I will get back to you as soon as we can!